Delivery Policy
Delivery Area: We are proud to offer delivery everywhere in Hong Kong – even Outlying Islands!
Hong Kong Island, Kowloon, and New Territories (ex. Remote Areas and Outlying Islands) - Free Delivery:
We currently offer free delivery (Mon-Sat) with no minimum order size, subject to the following:
- Orders received Monday through Friday before 3 p.m. will be delivered in 1-2 business days,
- Orders received after 3 p.m. Friday will be delivered on Tuesday or Wednesday, and
- Public holidays are treated the same as Sundays
Remote Areas and Outlying Islands:
- Please contact us for deliveries
Delivery Process:
Our delivery partner will contact you via a phone call or WhatsApp to notify you of the precise day your order will be delivered.
If nobody from your household will be home on that day, please let us know before 5:00 p.m. on the day you receive the notification so we can arrange a different delivery date. If we do not hear from you, we will proceed with delivery as scheduled.
If nobody is home upon delivery, we will leave with your front desk/concierge (if available) or outside your unit (if reasonably safe). If neither option is available and we are unable to complete delivery, we will contact you to arrange a different delivery date, and a re-delivery fee of HK$40 per case will be charged (which must be paid via PayMe upon successful delivery).
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@drinkonly.co with your order number and a photo of the item’s condition.
Subscription:
Subscription orders will automatically be processed on the 2, 4, 6, or 8-week anniversary of the first order, as applicable.
For example, if a subscription is initiated on June 15 before 3 p.m., the initial order will be delivered on June 16, and subsequent orders will be delivered every 2 weeks thereafter.
If you have any further questions, please don’t hesitate to contact us.